Return Policy
Young Living reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline distributors who received compensation on such purchases.

Return Guidelines
Any member who is dissatisfied with any Young Living products may return:
any unopened product within thirty (30) days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
any opened product with which the member is dissatisfied within thirty (30) days after shipment for a credit on the member's Young Living account of the purchase price and applicable sales tax (less shipping charges).
any sealed or opened product or defective product with which a member is dissatisfied up to ninety (90) days after shipment for credit of the purchase price and applicable sales tax (less shipping charges and a 10% handling fee).
Customers returning product to distributors will follow the same return policy and the distributor is responsible for returning the product to the Company within ten (10) days of receiving the return. Excessive returns may be deemed an abuse of Young Living's return policy and may result in suspension of your return privileges and/or distributorship. Damaged or incorrect shipments of products will not be subject to fees.

Returns of Inventory by Distributors
If you choose to cancel your Distributor Agreement, you may return any product inventory or sales aids purchased in the preceding twelve (12) months for a refund if you are unable to sell or use the merchandise. You may return only products and sales aids that are in resalable condition, unless otherwise required by law. You must return the products to Young Living, prepay the shipping charges, and include a letter explaining that you wish to terminate your Distributor Agreement and receive a refund. Upon receipt of the products, you will be reimbursed 90% of the net cost of original purchase price(s), less shipping charges. The Company shall deduct from the reimbursement any commissions, bonuses, or other incentives received by you as a result of the product you are returning.

Product Kits
Any product kit returned to Young Living must be complete; otherwise the kit will not be eligible for an exchange or refund. No individual items from a kit will be eligible for a refund.

Return of Promotional Product(s)
For any complimentary item(s) received by the purchaser via a qualifying purchase or through the buy-one-get-one-free (BOGO) promotion, returns will be handled as follows:

If a qualifying purchase is returned in whole or in part, therefore negating the qualification to receive the complimentary item, the promoted product(s) must also be returned or the member will be charged for the free product(s).
If one of the BOGO products is returned, Young Living will not credit the member, as Young Living will assume the returned item(s) is the promoted product(s). If both products of the BOGO are returned, Young Living will credit the member for the product purchased.

Procedures for Returns
The following procedures apply to all returns for refund, repurchase, or exchange:
The customer or distributor who purchased it directly from Young Living must return all products.
All product(s) must be returned in its original container.
The return must have a Return Merchandise Authorization number (RMA) that may be obtained by calling Distributor Network Services. The RMA number must be written on the outside of each package, or the shipment will be returned to sender.
A completed product return form must be included with the package.
All returns must be shipped pre-paid to Young Living. Young Living does not accept C.O.D. packages.
If returned product is not received by the Company's distribution center, it is the responsibility of the member to trace the shipment. Young Living is not liable for items lost in transit.
Volume for exchanges will be counted in the month the exchange transaction was made.
No refund or exchange will be made for subsequent returns of the same product, except when the product is damaged or defective.

Credits will be issued when Young Living has received the return form.

Back Orders
Because back orders often cause qualification problems and because some of our products are dependent on uncertain international supplies beyond our control, Young Living does not usually offer back orders. Only under unusual circumstances will Young Living offer a back order. If a back order does occur, no additional shipping charges will be incurred in shipping the back-dated product

Shipping Changes
Young Living is constantly striving to bring every member the lowest shipping prices available. However, due to the rising cost of fuel and other economic factors an increase in shipping rates is being passed on to us by our carriers. As a result, we will have to increase the cost of product shipments to our customers. The new rates will apply to all US orders beginning February 3, 2006, and all Canadian orders on February 7, 2006. Young Living will absorb a portion of this increase to help minimize the burden for our customers. As the fuel surcharges changes almost daily, we do not have individual rates available at this time. As you place orders with a live operator, online, or on the automatic IVR system, your shipping will be calculated at the time of purchase.

Essential Rewards Members:
While increased shipping rates will apply to all product orders, our valued Essential Reward members will continue to enjoy reduced rates. The new reduced rate for U.S. Essential Rewards members will be the following:

Attention Canadian Members:
The wait is over! We are excited to announce a new shipping discount for our Canadian Essential Rewards members! The reduced member rates will be effective on Tuesday, February 7, 2006. The reduced rate will be the following:

$9.25 for the first pound, and $1.25 for each pound thereafter (approx. 10% savings from regular Canadian shipments)
Conversely, shipping products through Canadian Customs remains a challenge and unfortunately, the shipping increases imposed by our Canadian carriers were such that Canadian members will incur a more significant increase in shipping rates. Again, Young Living will incur a large portion of the increase given to us by our carriers. Please understand that we will continue to investigate long-term options and do everything we can to avoid such an increase in the future.

**Please note that due to contstantly changing shipping rates with our carriers, our shipping rates are always subject to change. Young Living reserves the right to change rates at any time without notice.**